FAQs

Spam E-Mails

Many e-mail service providers, including AOL, Hotmail, Yahoo!, etc, have created spam filters to prevent unwanted messages from reaching your inbox. Unfortunately, these filters can also block e-mail messages you actually want to receive, such as those from 123Loadboard.

To ensure continued receipt of our e-mails, you may want to add our e-mail address: , to your address book and reconfigure your spam filter, if you use one.

The links below provide recommendations based on which e-mail provider you use:

Hotmail/MSN Gmail Outlook 2000 Outlook 2003 Yahoo SBCGlobal Comcast Earthlink

Bellsouth Compuserve NetZero EXCITE/iWon/MyWay JUNO USA.net Cox Other

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Hotmail or MSN

1. Open your Hotmail mailbox.
2. Click on "Options link", on the main menu tabs
3. Click on "Junk E-Mail Protection" link
4. Click on "Safe List".
5. Type 123Loadboard.co.za in the filed under "Type an address or domain".
6. Click "Add".
7. If you see a 123Loadboard email in your Junk Mail folder, click "This is not Junk Mail" to avoid having e-mail from the same source sent to the Junk Mail folder in the future.

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Gmail

1. Click 'Contacts' in the left-hand side of your screen.
2. Once open, click 'Create Contact'.
3. Name your contact - 123Loadboard (or something relevant).
4. Fill in @123Loadboard.co.za in the 'Primary Email' field.
5. Click Save and your done.

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Outlook 2000

1. On the Tools menu, click Rules Wizard.
2. Click New.
3. Highlight "When messages arrive" and click Next.
4. Click on "With specific words in the sender's address".
5. Click on "specific words" and type in "123loadboard", click OK then click Next.
6. Click on "move it to a specified folder", click on specified folder, select Inbox, and click Ok.
7. Skip next section by clicking on Next, then click "turn this rule on" and click Finish.

The name and domain you enter will appear in your Inbox, even if you have the domain listed in your Junk Senders list.

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Outlook 2003

1. Start Outlook.
2. On the "Tools" menu, click "Options".
3. On the "Preferences" tab, click "Junk E-mail".
4. On the "Safe Senders" tab, click "Add".
5. In the "Add address or domain" dialog box, type 123Loadboard.co.za, and then click "OK".
6. Click "OK" to close the "Junk E-mail Options" dialog box.
7. Click "OK" to close the "Options" dialog box.

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Yahoo

1. Open your Yahoo mailbox.
2. Click "Mail Options".
3. Click "Filters".
4. Click "Add".
5. In the top row, labeled "From header:" make sure Contains is selected in the pull-down menu.
6. Click in the text box next to that pull-down menu, then enter @123Loadboard.co.za. At the bottom, where it says "Move the Message To:" select "Inbox" from the pull-down menu.
7. Click the "Add Filter" button again.
8. If the 123Loadboard.co.za e-mail has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field.

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SBCGlobal

1. Open your SBCGlobal mailbox.
2. Click "Mail Options".
3. Click "Filters".
4. Click "Add Filter".
5. In the top row, labeled "From header:" make sure "Contains" is selected in the pull-down menu.
6. Click in the text box next to that pull-down menu, then enter 123Loadboard.co.za. At the bottom, where it says "Move the Message To:" select Inbox from the pull-down menu.
7. Click the "Add Filter" button again.
8. If the 123Loadboard.co.za e-mail has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field.

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Comcast

If you have enabled Comcast's spam filtering, it can mistakenly block messages you want to receive, such as e-mails from 123Loadboard. In fact, messages that Comcast identifies as spam are automatically deleted unless you choose the "Keep a Local Copy" option. This option creates a Webmail folder titled "Screened Mail," where all the pieces of suspected spam are placed. To turn on the Screened Mail option:

1. Sign in to Comcast Webmail and select "E-mail Options" from the menu on the left.
2. Select "Spam Filter" from the "Mail Options" window.
3. Click "Edit/View Spam Filters" from the "Comcast E-mail Settings" list.
4. Select "Yes" to "Enable Spam Filtering."
5. To keep a copy of each message the spam filter removed from your inbox, select "Yes" to "Keep Local Copy." This moves each spam e-mail to the "Screened Mail" folder.
6. Click "Update" to enable spam filtering.
7. Note that the Screened Mail folder is created the first time you receive a piece of spam, not as soon as you enable the Screened Mail option.

If you find that our e-mails are incorrectly being identified and filtered as spam, please forward one of our filtered e-mails to BellSouth at this_is_good@bellsouth.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help BellSouth improve their filtering technology.

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Earthlink

Using TotalAccess Mailbox (Windows):

1. First you need to get to the Mailbox for TotalAccess, open TotalAccess and choose Mailbox
2. Click on the "Address" button.
3. from the File Menu (click File from TotalAccess Menu), choose New Company (Domain)
4. In the space provided, enter 123Loadboard.co.za and click "Add"
5. Click "Ok" to add the domain name.

Using Web Mail (Macintosh, or Windows Online):

1. Click the "Address Book" link in the left menu pane, below your Inbox and other mail folders.
2. Click the "All Categories" pull-down menu (middle of white screen, in Address Book section below checked items) and choose Companies (Domains).
3. Click the "Add" button (next to the Companies (Domains) category menu).
4. In the space provided, enter 123Loadboard.co.za
5. Click "Allow This Company (Domain)" button to add the domain name
6. Click "Save" (top right of the screen)

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Bellsouth

BellSouth uses MailGuard to shield its users from unwanted spam. Unfortunately, this filter can mistakenly block messages you want to receive, such as e-mails from 123Loadboard. Messages that MailGuard identifies as spam are automatically deleted unless you choose the "Review" option. The "Review" option stores spam for 7 days in a Web E-mail folder labeled MailGuard. To turn on the "Review" option so that suspected spam messages will be stored for 7 days in a MailGuard folder:

1. Log in to BellSouth Web E-mail service, located at http://webmail.bellsouth.net
2. Enter your username and password
3. Click on "MailGuard Options" in the column on the left
4. Select the "Review for 7 days" option, listed under "ON"

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Compuserve

Add us to your address book to receive our incoming e-mail messages:

1. Click the "Address Book" button on the Mail page.
2. Click the "Add Contact" button.
3. Type into the "Screen Name" field and click "Save."

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NetZero

1. Click on "Options" (along the second row down, next to Address Book).
2. Click on "Safe List" (in far right column, the third option down under Filtering).
3. In the space provided, Add Address to Safe List, enter:
   
4. Click the "Save" button (bottom right of screen) to apply these mail options.

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EXCITE/iWon/MyWay

From the Preferences Page

1. Click on the "Mail Preferences" link while signed into Excite Email. On the resulting page under "Spam Prevention Tools" heading and "Block List" subheading you will find "Safe List" link
2. Click on "Safe List"
3. Type @123Loadboard.co.za under "Type a single email address (or domain):" heading. Click "Add".
4. Click "Save" when you're done.

Please note that if you have set up one or more email filter rules, these will override any Safe List requests. So if an incoming message with an email address or domain name that you included in your Safe List meets any of your filter rules, that message will be filed in the specified filter folder rather than being delivered to your inbox.

From your Bulk Mail Folder
If an email message from 123Loadboard.co.za has been delivered to your Bulk Mail folder instead of your inbox, you can add 123Loadboard.co.za to your Safe List by doing either of the following:

1. From the Bulk Mail folder, check the box next to the message's Sender name. Next, click the "Not Bulk" button. Then select the 123Loadboard.co.za and click "Save".
2. From within the email message, click on the "This is not Bulk Mail" link found at the top of that message. (Below the "From" field.) Then select the 123Loadboard.co.za to add to your "Safe List and click "Save".

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JUNO

To Configure your Safe Lists:

1. Click the "Options" button within Email on the Web.
2. On the "Mail Options" screen, click the "Safe Lists" link.
3. The "Options: Safe List" screen will appear, displaying your current Safe List.
4. You can add following addresses to your Safe List by typing an address in the box under "Add Address to Safe List":
   
5. Click the "Add" button to add the address to the list on the right.
6. When you are finished, click the "Save" button.

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USA.net

To configure your personal white list filters to ensure you'll receive mail from 123Loadboard, please follow these steps:

1. Go into "Services" on the navigation bar on the left
2. Click "White List Filtering"
3. Select "Override" and click the "New" button
4. Type Avenue® to the right of the "Subject contains" option
5. Click "OK"

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Cox

If you have activated Cox's Spam Blocker, you may have configured this service to "Delete incoming junk e-mail." This setting deletes suspected spam e-mails before you ever see them. Unfortunately, sometimes e-mails you want to receive, such as those from 123Loadboard, may be deleted mistakenly in the process. To prevent this, select the "Label Junk E-mail as Spam" option through your account's Member Services. This setting will deliver all e-mail to your inbox, but messages that are suspected of being spam will include "spam" in the subject line of the e-mail. If Spam Blocker identifies our 123Loadboard e-mails as spam, please submit this "false positive" to Cox at ThisIsNotSpam@cox.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help Cox improve their filtering technology.

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Other

Other Email Services, Clients or AntiSpam software:

If the 123Loadboard.co.za e-mail has been filtered to your "Bulk" or "Junk" folder, try adding 123Loadboard.co.za to your Address Book or Contact list.

If this option is not available, try moving the message to your "Inbox" or forwarding the message to yourself.

If subsequent messages continue to be filtered, call or e-mail your ISP or SPAM filter technical support and ask how you can be sure to receive all e-mail from 123Loadboard.